These Terms of Service (Terms) govern your access to and use of Ringside, the power-dialler and coaching service provided by Voll Studios Ltd, a company registered in England and Wales (company number 09302803), registered office 5 Brayford Square, London, England, E1 0SG (we, us, Ringside). By creating an account or using the Service you agree to these Terms.

1. Acceptance

By registering for, accessing or using the Service you confirm that you accept these Terms and that you have authority to bind the organisation on whose behalf you use the Service. If you do not agree, you must not use the Service.

2. The Service

Ringside is an outbound power dialler that places and manages calls over a third-party telephony network, records calls, produces live and stored transcripts, and generates AI coaching suggestions and call summaries. It can run standalone or integrated with a supported CRM (HubSpot), writing call activity back to the contact timeline. Features, plans and limits may change as the Service develops.

3. Accounts

You must provide accurate registration details and keep your credentials secure. You are responsible for all activity under your account and for your users’ compliance with these Terms. You must notify us promptly of any unauthorised use.

4. Acceptable use

You agree that you and your users will not use the Service to:

make calls unlawfully, including calls that breach do-not-call, telemarketing, calling-hours or consent rules in any applicable jurisdiction;
record, monitor or transcribe a call without giving any notification and obtaining any consent required by law in the places where you and the called party are located;
send unsolicited, harassing, deceptive, fraudulent or abusive communications;
spoof or misrepresent calling identity, or use numbers you are not authorised to use;
upload or dial contact data you do not have a lawful basis and the necessary rights to process;
attempt to disrupt, overload, reverse engineer, or gain unauthorised access to the Service or its underlying systems;
use the Service to process content that is unlawful, or that infringes others’ rights.

We may suspend or limit access, including a specific line or number, where we reasonably believe use breaches these Terms, poses a security or fraud risk, or risks the integrity of the telephony network.

5. Your data and data protection responsibilities

You decide who to call and why, and you supply or connect the contact lists you dial. In respect of that contact data and the resulting call recordings and transcripts, you act as a controller (independent or, where applicable, joint), and Ringside acts as your processor, processing that data on your documented instructions.

As controller, you are responsible for having a lawful basis to dial and record each contact, for giving any required notification and obtaining any required consent (including all-party consent where it applies), for honouring data-subject requests relating to your contacts, and for the accuracy and lawfulness of the data you upload or sync. Our processing of that data, and the sub-processors we use, are described in our Privacy Policy. Where required, a separate data processing agreement applies and prevails over these Terms for that processing.

6. Billing, credits and subscriptions

The Service may be offered on a subscription basis (recurring per-seat fees) and/or on a pay-as-you-go basis (prepaid credits consumed by usage such as call minutes, transcription and coaching). Payments are processed by our payment provider, Stripe. Prices, plans and any fair-use limits are shown at the point of purchase or on our pricing page.

Subscriptions renew automatically for successive periods until cancelled. You can cancel renewal at any time, effective at the end of the current period.
Prepaid credits are drawn down as you use metered features. Unless stated otherwise or required by law, prepaid amounts and fees are non-refundable once the relevant service has been provided.
Call credit is prepaid and non-refundable. It expires 12 months after purchase and is used oldest first. Calls are billed per started minute at the rates published on our pricing page. Calls to premium-rate numbers are blocked. Credit added in the last 7 days may not be used for the dearest destinations, where three times our carrier's rate is more than $0.25 a minute.
Fees are exclusive of VAT and other taxes, which are added where applicable. You are responsible for any telephony charges incurred through your use.
We may change prices on reasonable notice; changes take effect from the next billing period.

Failure to pay may lead to suspension or termination. Your statutory rights, including any applicable consumer cancellation rights, are not affected by this section.

7. Intellectual property

The Service, including its software, design, branding and content, is owned by Voll Studios Ltd or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service in accordance with these Terms. You retain all rights in the contact data, recordings, transcripts and other content you provide or generate through your use (Customer Content). You grant us the rights needed to host and process Customer Content to provide the Service.

8. Third-party services and links

The Service integrates with and relies on third parties (including telephony, transcription, AI, CRM, payment, database and hosting providers) and may link to third-party websites. We are not responsible for third-party services or sites, and your use of them may be subject to their own terms. Availability of an integration may change.

9. Disclaimers

The Service is provided on an “as is” and “as available” basis. AI coaching, transcripts and summaries are generated automatically and may contain errors or omissions; they are aids and must not be relied on as legal, compliance or professional advice, and you remain responsible for how you use them. To the fullest extent permitted by law, we exclude all implied warranties. We do not warrant that the Service will be uninterrupted, error-free, or that call quality will be unaffected by third-party networks.

10. Limitation of liability

Nothing in these Terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence or for fraud. Subject to that, we are not liable for loss of profits, revenue, goodwill, data, or for indirect or consequential loss, and our total liability arising out of or in connection with the Service in any twelve-month period is limited to the amount you paid us for the Service in that period. You are responsible for your own compliance with laws applicable to calling and recording, and we are not liable for your breach of those laws.

11. Suspension and termination

You may stop using the Service and close your account at any time. We may suspend or terminate access if you materially breach these Terms, if required by law, or to protect the Service or third parties. On termination, your right to use the Service ends; provisions that by their nature should survive (including payment, IP, disclaimers and liability) survive.

12. Changes to these Terms

We may update these Terms from time to time. We will change the “last updated” date above and, for material changes, take reasonable steps to notify you. Continued use after changes take effect constitutes acceptance.

13. Governing law and jurisdiction

These Terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, subject to any mandatory consumer protections available to you in your country of residence.

14. Contact

Voll Studios Ltd, 5 Brayford Square, London, England, E1 0SG. General enquiries: steffen@voll.co.uk. Privacy and data protection: privacy@ringsidecoach.com.